The Customer is Always Right

Those of you who follow me on twitter (@gingercoaching) will be aware that with SASP (@SASPSomerset) I have been working on a project to aid less experienced coaches in their reflection and hence to help them evolve and develop as coaches in a more autonomous manner.  The logistics of mentoring coaches through observation are challenging and hence the idea is to develop a toolkit that enables the customers to air their views.  Ultimately what they think […]